Customised Customer Service Training

COURSE DESCRIPTION

Our customer service training is tailored to meet the specific needs of your hospitality organisation. Our expert trainers will teach your staff how to provide the kind of quality customer service that keeps people coming back time and time again.
Locations and times are arranged to suit your business and can be personalised to incorporate your specific customer service needs.

Training for your frontline staff includes:

• Defining and assessing customer service
• Understanding the benefits of exceptional service
• Customer expectations
• Anticipating customer needs
• Professionalism and Attitude
• Personal presentation
• Communication skills
• Dealing with customer complaints
• Selling through Service

Please select the ENQUIRE NOW button to register your interest and arrange a quote for customised customer service training for your organisation